The best engagements start with a conversation — or better yet, a day working through your problem together. Here's how we like to work, and how we structure the engagement when you're ready.
We'd rather spend a day with you — on site or remote, working through your actual problem — than write a 40-page response to a tender. You'll learn more about how we think in a day than from any proposal. And so will we. No pitch. No commitment. Just real thinking on your real problem — and at the end, you'll know exactly whether we're the right fit.
Every engagement is different. We try to match the structure to the situation — because the wrong commercial model can undermine even the best work.
When there's ambiguity about scope, duration, or direction — and you just need experienced people thinking alongside you. You pay for time, and we give you our full attention for that time. No surprises, no scope arguments.
When the scope and end goal are well understood, we price the whole job. You get certainty on cost. We get a clear mandate. Both parties are incentivised to stay focused and move efficiently. No billing surprises.
When both parties can see the value potential and want to share in the outcome. We agree a modest base amount — enough to cover our costs — and then a success-based fee tied to what's realised. We only do well if you do well.
This doesn't have to mean a large ongoing commitment. It can be as simple as a small retainer that sets up our ways of working — so that when you call, we can get straight to work without the overhead of starting from scratch. It can also scale into something more substantial if that's what you need.
If we think the scope is wrong, we'll tell you before we start — not halfway through when it becomes a problem for both of us.
Every engagement is designed to leave your team more capable than when we arrived. We're not interested in making ourselves permanent fixtures.
We focus on what's actually useful. A concise, actionable output is worth more than a comprehensive report that sits on a shelf.
We're flexible on how we structure engagements because we've seen how the wrong model can undermine even the best work.
If your problem needs something we can't genuinely deliver, we'll say so — and point you in the right direction.
A report that doesn't change anything is a failure, regardless of how good it looks. We care about what's different after we leave.
A day or a week working together is often the best first step. No pitch, no proposal — just real thinking on your real problem.